READING McGraw-Hill's GED Science

READING McGraw-Hill's GED Science

isbn	:	0071407049
Title	:	McGraw-Hill's GED Science
Author	:	Robert Mitchell

 

click here to download

 

 

EBOOK Financial Analysis and Decision Making : Tools and Techniques to Solve Financial Problems and Make Effective Business Decisions

EBOOK Financial Analysis and Decision Making : Tools and Techniques to Solve Financial Problems and Make Effective Business Decisions

isbn	:	0071406654
Title	:	Financial Analysis and Decision Making : Tools and Techniques to Solve Financial Problems and Make Effective Business Decisions
Author	:	David E. Vance

 

This work explains how all professionals use the tools and techniques of financial analysis to define problems, gather and organize relevant information, and improve problem-solving skills. click here to download

 

 

DOWNLOAD Opportunities in Travel Careers

DOWNLOAD Opportunities in Travel Careers

isbn	:	0071405895
Title	:	Opportunities in Travel Careers
Author	:	Robert Scott Milne

 

With more than 100 titles in the series, Opportunities in... is the most comprehensive career books series in the world. This is a thoroughly revised and updated title in the series. Each book in this series presents expert advice and the most up-to-date information available for training, resources, salary statistics, and opportunities in a specific, narrowly defined field. click here to download

 

 

READING The Hollywood Book of Love : From True Romance and Blushing Brides to Tawdry Trysts and Femme Fatales

READING The Hollywood Book of Love : From True Romance and Blushing Brides to Tawdry Trysts and Femme Fatales

isbn	:	0071402802
Title	:	The Hollywood Book of Love : From True Romance and Blushing Brides to Tawdry Trysts and Femme Fatales
Author	:	James Robert Parish

 

An authoritative and humorous look at Hollywood's ever-changing take on love, romance, and marriage over the decadesFrom steamy silent classics like "A Fool There Was "to romantic musicals like "Grease "to epic schmaltz-fests like "Titanic," Hollywood historian and bestselling author James Robert Parish provides a very personal (but quite factual) run-down on how the Hollywood dream factory has portrayed love, marriage, and divorce on the big screen. "The Hollywood Book of Love "reveals in an entertaining fashion how the attitudes and standards the audience absorbs from the movies influence their expectations in real-life relationships.

Writing with his trademark dry wit and rich knowledge of American movie history, Parish provides perceptive and amusing takes on 200 feature films and offers tantalizing sidebar factoids on everybody from Liz, Bette, and Bogie, to Julia Roberts, Ethan Hawke, and Nicole Kidman. click here to download

 

 

BOOKs Effective Documentation for Physical Therapy Professionals

BOOKs Effective Documentation for Physical Therapy Professionals

isbn	:	0071400656
Title	:	Effective Documentation for Physical Therapy Professionals
Author	:	Eric Shamus

 

click here to download

 

 

PDF Schaum's Outline of Mathematics for Nurses

PDF Schaum's Outline of Mathematics for Nurses

isbn	:	0071400222
Title	:	Schaum's Outline of Mathematics for Nurses
Author	:	Larry J. Stephens

 

Tough Test Questions? Missed Lectures? Not Enough Time?

Fortunately for you, there's Schaum's Outlines. More than 40 million students have trusted Schaum's to help them succeed in the classroom and on exams. Schaum's is the key to faster learning and higher grades in every subject. Each Outline presents all the essential course information in an easy-to-follow, topic-by-topic format. You also get hundreds of examples, solved problems, and practice exercises to test your skills.

This Schaum's Outline gives you

Practice problems with full explanations that reinforce knowledge
Coverage of the most up-to-date developments in your course field
In-depth review of practices and applications
Fully compatible with your classroom text, Schaum's highlights all the important facts you need to know. Use Schaum's to shorten your study time-and get your best test scores!

Schaum's Outlines-Problem Solved. click here to download

 

 

PDF Williams Clinical Manual of Hematology

PDF Williams Clinical Manual of Hematology

isbn	:	0071399135
Title	:	Williams Clinical Manual of Hematology
Author	:	Marshall A. Lichtman

 

A portable, quick-reference guide with clinical information on over 100 hematologic diseases and their management. Based on the Sixth Edition of Williams Hematology, the handbook presents concise information on etiology and pathogenesis, clinical and lab features, differential diagnosis, treatment, and prognosis. click here to download

 

 

DOWNLOAD Beginner's Dictionary of American English Usage, Second Edition

DOWNLOAD Beginner's Dictionary of American English Usage, Second Edition

isbn	:	0071396551
Title	:	Beginner's Dictionary of American English Usage, Second Edition
Author	:	Peter Collin

 

Selling more than 58,000 in its first edition, Beginner's Dictionary of American English Usage has been revised and brought right up-to-date to contain today's 4,000 most commonly used words. Definitions are simple and brief, utilizing only words contained within the dictionary's pages. If you want to learn English as spoken by Americans, this dictionary is for you. It's easy to follow and absolutely indispensable. Each entry offers at least one example sentence, identifies parts of speech, and lists multiple meanings. click here to download

 

 

EBOOK How to Value Your Business and Increase Its Potential

EBOOK How to Value Your Business and Increase Its Potential

isbn	:	0071395202
Title	:	How to Value Your Business and Increase Its Potential
Author	:	Jay B. Abrams

 

This work shows business owners only the key concepts they need to know about establishing the worth of their company. It shows how to be an active participant in the professional valuation process, the core concepts of valuation, and what you can do to make your company more attractive. click here to download

 

 

PDF Bricklaying

PDF Bricklaying

isbn	:	0071392394
Title	:	Bricklaying
Author	:	Peter Cartwright

 

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
BRICKWORKING FROM "A-Z" . . .FOR NOVICES TO EXPERIENCED PROSWhether you're a homeowner wanting to do your own repairs, a trade apprentice seeking to sharpen your skills, or a veteran craftsman or contractor with years of experience, you'll turn to this complete guide to bricklaying again and again. There is no more comprehensive or up-to-date reference available on the subject.

Written by a pro with over 25 years in the field, Bricklaying features:


* Over 560 technical drawings and diagrams illustrating technique and clear text that guides you every step of the way
* Skill-building projects with start-to-finish instructions
* Electricity and plumbing integration in brick construction
* Solutions and preventive methods for high-wind concerns in cavity brickwork
* Table for calculating how many bricks are needed for a job
* Brick design for handicapped
* Engineering properties
* Essential topics such as damp-proofing, repairing and carcking mortor, window and door cutting, cleaning brick, and much more

An insider's guide to every facet of the world of brickwork. click here to download

 

 

BOOKs Careers for Bookworms & Other Literary Types, 3rd Edition

BOOKs Careers for Bookworms & Other Literary Types, 3rd Edition

isbn	:	0071390316
Title	:	Careers for Bookworms & Other Literary Types, 3rd Edition
Author	:	Marjorie Eberts

 

This volume is part of a series which shows people of different personality types how to turn a hobby or interest into a career. Exploring careers for bookworms, it helps readers decide whether they have the abilities needed in the field, and presents first-hand accounts and resource lists. click here to download

 

 

EBOOK Managing Multiple Projects

EBOOK Managing Multiple Projects

isbn	:	0071388966
Title	:	Managing Multiple Projects
Author	:	Irene Tobis

 

THE BRIEFCASE BOOKS SERIES

Now translated into nine languages! This reader-friendly, icon-rich series is must reading for all managers at every level.

All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.

Today's workplace is often complex and unpredictable, yet most project management books address only the topic of managing individual projects and solving specific problems. Managing Multiple Projects presents a realistic method for developing the individual and group skills needed to cope with competing demands. It shows readers how to develop a reliable system for taking on multiple projects, work with others to allocate conflicting workloads, cope with the stress that comes from managing multiple projects, and more. click here to download

 

 

READING Unbelievably Good Deals & Great Adventures That You Absolutely Can't Get Unless You're Over 50, 2002-2003

READING Unbelievably Good Deals & Great Adventures That You Absolutely Can't Get Unless You're Over 50, 2002-2003

isbn	:	0071388583
Title	:	Unbelievably Good Deals & Great Adventures That You Absolutely Can't Get Unless You're Over 50, 2002-2003
Author	:	Joan Rattner Heilman

 

The newest edition of this proven bestseller, which has sold more than 900,000 copies, is completely revised and updated, with even more information about trips, discounts, clubs, and programs. Includes amazing bargains on airfares and hotels, vacations just for grandparents and grandkids, bike trips and walking tours, free or almost-free educational opportunities, Internet resources, and much more. click here to download

 

 

PDF Intracoastal Waterway Chartbook : Norfolk, Virginia, to Miami, Florida

PDF Intracoastal Waterway Chartbook : Norfolk, Virginia, to Miami, Florida

isbn	:	0071387994
Title	:	Intracoastal Waterway Chartbook : Norfolk, Virginia, to Miami, Florida
Author	:	John J. Kettlewell

 

The Intracoastal Waterway Chartbook is a complete set of navigation charts for the 1,090-mile Intracoastal Waterway from Norfolk to Miami, as well as charts for all major Atlantic inlets. A boater would have to spend more than 350 dollars to purchase the same coverage in government charts and publications. The chartbook also includes a complete listing of waterway bridge and lock characteristics, anchorage listings, a waterway facilities listing, pilotage notes, mileage charts, and charts for a picturesque alternate route, all in a compact, easy-to-use format. The Chartbook is a compelling value, offering full coverage of the ICW at a much lower price than its competitors and in a convenient trip-map style - as in the AAA trip maps - wherein the bottom of one map page slightly overlaps the top of the one following. The long, skinny ICW lends itself to this treatment, but this is the only chartbook to take advantage of that geography to create a uniquely useful package - one that can be held in one hand or propped in front of the steering station. Statute miles are noted in five-mile increments in the chart margins, along with bridge, lock, and anchorage locations, and the charts click here to download

 

 

EBOOK Quality Financial Reporting

EBOOK Quality Financial Reporting

isbn	:	0071387420
Title	:	Quality Financial Reporting
Author	:	Paul B.W. Miller

 

click here to download

 

 

BOOKs The Fundamentals of Risk Measurement

BOOKs The Fundamentals of Risk Measurement

isbn	:	0071386270
Title	:	The Fundamentals of Risk Measurement
Author	:	Christopher Marrison

 

A step-by-step guidebook for understanding--and implementing--integrated financial risk measurement and management

The Fundamentals of Risk Measurement introduces the state-of-the-art tools and practices necessary for planning, executing, and maintaining risk management in today's volatile financial environment. This comprehensive book provides description and analysis of topics including:

Economic capital
Risk adjusted return on capital (RAROC)
Shareholder Value Added (SVA)
Value at Risk (VaR)
Asset/liability management (ALM)
Credit risk for a single facility
Credit risk for portfolios
Operating risk
Inter-risk diversification
The Basel Committee Capital Accords
The banking world is driven by risk. The Fundamentals of Risk Measurement shows you how to quantify that risk, outlining an integrated framework for risk measurement and management that is straightforward, practical for implementation, and based on the realities of today's tumultuous global marketplace.

"Banks make money in one of two ways: providing services to customers and taking risks. In this book, we address the business of making money by taking risk...."--From the Introduction

In The Fundamentals of Risk Measurement, financial industry veteran Chris Marrison examines what banks must do to succeed in the business of making money by taking risk. Encompassing the three primary areas of banking risk--market, credit, and operational--and doing so in a uniquely intuitive, step-by-step format, Marrison provides hands-on details on the primary tools for financial risk measurement and management, including:

Plain-English evaluation of specific risk measurement tools and techniques
Use of Value at Risk (VaR) for assessment of market risk for trading operations
Asset/liability management (ALM) techniques, transfer pricing, and managing market and liquidity risk
The many available methods for analyzing portfolios of credit risks
Using RAROC to compare the risk-adjusted profitability of businesses and price transactions
In addition, woven throughout The Fundamentals of Risk Measurement are principles underlying the regulatory capital requirements of the Basel Committee on Banking Supervision, and what banks must do to understand and implement them. The requirements are defined, implications of the New Capital Accord are presented, and the major steps that a bank must take to implement the New Accord are discussed. The resulting thumbnail sketch of the Basel Committee, and specifically the New Capital Accord, is valuable as both a ready reference and a foundation for further study of this important initiative.

Risk is unavoidable in the financial industry. It can, however, be measured and managed to provide the greatest risk-adjusted return, and limit the negative impacts of risk to a bank's shareholders as well as potential borrowers and lenders. The Fundamentals of Risk Management provides risk managers with an approach to risk-taking that is both informed and prudent, one that shows operations managers how to control risk exposures as it allows decision-making executives to direct resources to opportunities that are expected to create maximum return with minimum risk. The result is today's most complete introduction to the business of risk, and a valuable reference for anyone from the floor trader to the officer in charge of overseeing the entire risk management operation. click here to download

 

 

EBOOK Raising Resilient Children with Autism Spectrum Disorders: Strategies for Maximizing Their Strengths, Coping with Adversity, and Developing a Social

EBOOK Raising Resilient Children with Autism Spectrum Disorders: Strategies for Maximizing Their Strengths, Coping with Adversity, and Developing a Social Mindset

isbn	:	0071385223
Title	:	Raising Resilient Children with Autism Spectrum Disorders: Strategies for Maximizing Their Strengths, Coping with Adversity, and Developing a Social Mindset
Author	:	Sam Goldstein

 

New hope for parents raising a child with autism spectrum disorders

In Raising Resilient Children with Autism Spectrum Disorders, noted psychologists and bestselling authors Dr. Goldstein and Dr. Brooks teach you the strategies and mindset necessary to help your child develop strength, hope, and optimism. This is the first approach for autism spectrum disorders based in the extremely popular field of positive psychology.

Drs. Brooks and Goldstein--world-renowned experts on child psychology and, specifically, resilience--offer you practical tips for long-term solutions rather than just quick fixes. Featuring dozens of stories and an easy-to-follow, prescriptive narrative, Drs. Brooks and Goldstein demonstrate how to apply resilience to every parenting practice when raising a child with autism spectrum disorders, preparing him or her for the challenges of today's complicated, ever-changing world and helping your child develop essential social skills.

Learn how to:

Empower your child to problem-solve on his or her own
Teach your child to learn from mistakes rather than feel defeated by them
Discipline your child while instilling self-worth
Build an alliance with your child's school click here to download

 

 

READ Fit from Within: 101 Simple Secrets to Change Your Body and Your Life--Starting Today and Lasting Forever

READ Fit from Within: 101 Simple Secrets to Change Your Body and Your Life--Starting Today and Lasting Forever

isbn	:	007138426X
Title	:	Fit from Within: 101 Simple Secrets to Change Your Body and Your Life--Starting Today and Lasting Forever
Author	:	Victoria Moran

 

"This is the book that everyone plagued with extra pounds has been waiting for."--Richard Carlson, author of Don't Sweat the Small Stuff

"Fit from Within will provide you with everything you need to know to start living fully and stop dieting. What a relief!" --Christiane Northrup, M.D., author of Women's Bodies, Women's Wisdom

"Fit from Within is a down-to-earth, nononsense guide to nutrition, weight management, and health. Forget the hype and use what works, with Victoria Moran as your guide."--Larry Dossey, M.D., author of Healing Beyond the Body, Reinventing Medicine, and Healing Words

With more than 50 percent of Americans overweight, it's clear that the secret to ending the struggle with food, weight, and body image isn't in the latest diet or fad. Through personal experience, Victoria Moran has found that maintaining weight loss is more about honesty and courage than counting carbs. With Fit from Within, she presents a body-mind-spirit approach to losing weight, showing how to find self-acceptance and break the blame cycle that surrounds "forbidden foods." With compassion and humor, Moran will help readers stop watching their weight--and start living their lives. click here to download

 

 

EBOOK Parenting the Strong-Willed Child: The Clinically Proven Five-Week Program for Parents of Two- to Six-Year-Olds [Revised and Updated Edition]

EBOOK Parenting the Strong-Willed Child: The Clinically Proven Five-Week Program for Parents of Two- to Six-Year-Olds [Revised and Updated Edition]

isbn	:	0071383018
Title	:	Parenting the Strong-Willed Child: The Clinically Proven Five-Week Program for Parents of Two- to Six-Year-Olds [Revised and Updated Edition]
Author	:	Rex L. Forehand

 

Discover strategies for managing specific behavior problemsDevelop a more positive atmosphere in your family and homeFollow a clinically proven five-week program for dealing with strong-willed behaviorUncover the specific factors that cause or contribute to your child's disruptive behavior The bestselling five-week program to improving the disruptive child's behavior--now updated and revised

Based on more than 40 years of collective research, parents and longtime child behavior experts Dr. Rex Forehand and Dr. Nicholas Long have devised a program to help you find positive and manageable solutions to your child's difficult behavior. Now in a revised and updated edition, Parenting the Strong-Willed Child is a self-guided program for managing disruptive young children based on a clinical treatment program.

This hands-on guide provides you with a step-by-step, five-week program toward improving your child's behavior as well as the entire family's relationship. Providing you with the necessary tools for successfully managing the difficult child, the book covers specific factors that cause or contribute to a child's disruptive behavior; ways to develop a more positive atmosphere in your family and home; actual reports by parents of difficult children; strategies for managing specific behavior problems; how to tell if your child might have ADHD; and more. click here to download

 

 

BOOKs Miracle On 33rd Street : The New York Knickerbockers' Championship Season, 1969-1970

BOOKs Miracle On 33rd Street : The New York Knickerbockers' Championship Season, 1969-1970

isbn	:	0071382070
Title	:	Miracle On 33rd Street : The New York Knickerbockers' Championship Season, 1969-1970
Author	:	Phil Berger

 

The timeless classic updated for a new generation of sports fansWhen it was first published in 1970, "Miracle on 33rd Street pushed the envelope of sports journalism and created a story that had never been told in any previous book about basketball. In his enthralling account of the Knicks' first NBA championship, from preseason to play-offs, Phil Berger doesn't just cover the baseline jumpers and backdoor passes; he takes readers out of bounds to capture the whole story in all its gritty details-from the anguished cries of legendary coach Red Holzman shouting at his team to "See the ball," to the beer-swilling fans shouting at the players and spitting on the court, to life on the road, in and out of hotels.

This Contemporary Sports Classic includes an introduction by Marv Albert, longtime voice of the Knicks.

""A brilliant, moody, tricky book that shifts from quick description to fascinating chunks of self-revealing monologues . . . to clear and nontechnical explanations of how Bill Bradley and Walt Frazier executed the backdoor play, and how the Knicks won the world championship." --Robert Lipsyte, "New York Times click here to download

 

 

EBOOK McGraw-HIll's GED : The Most Complete and Reliable Study Program for the GED Tests

EBOOK McGraw-HIll's GED : The Most Complete and Reliable Study Program for the GED Tests

isbn	:	0071381791
Title	:	McGraw-HIll's GED : The Most Complete and Reliable Study Program for the GED Tests
Author	:	Patricia Mulcrone

 

Reflecting the new GED guidelines for 2002, this comprehensive book provides preparation for the High School Equivalency exam. It offers targeted assessment, easy-to-follow instruction, hundreds of reinforcement activities, and simulated GED tests for all five GED subject areas: Test 1 Language Arts, Writing; Test 2 Social Studies; Test 3 Science; Test 4 Language Arts, Reading; Test 5 Mathematics. A half-length Pretest for each subject helps pinpoint strengths and weaknesses for targeting study. Clear instruction, followed by hundred of practice questions in official GED format help to build confidence. A Posttest for each subject is followed by a second Practice Test in official GED format to determine readiness for the actual test. click here to download

 

 

PDF First Aid Radiology for the Wards (First Aid Series)

PDF First Aid Radiology for the Wards (First Aid Series)

isbn	:	0071381015
Title	:	First Aid Radiology for the Wards (First Aid Series)
Author	:	Latha G. Stead

 

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.


The Student-to-Student, Step-by-Step Guide to Radiology Clerkship Success

This survival guide for the radiology wards teaches you how to read and present normal and abnormal x-rays, CTs, and MRIs for the most commonly seen diseases and disorders. You'll find 150 radiologic images divided by modality, clear guidelines on when to order a specific modality and how to read the results, and illustrations of classic results of important conditions.

Detailed advice from radiology clerkship veterans help you:


Prepare for and take the test
Perform a basic study
Determine if a film is adequate
Present each study on the ward
Spot the strengths and weaknesses of studies
Recognize basic anatomical structures
Identify abnormal conditions


INSIDER'S GUIDE TO HONING RADIOLOGY SKILLS FOR EVERY CLERKSHIP




The only student-to-student, step-by-step guide to interpreting and presenting radiology studies
Detailed how-to-succeed and what-to-study guidance from clerkship vets
75 radiology images of the most commonly seen disorders illustrate each modality and detail
Illustrates normal as well as abnormal results
Classic results of important conditions often seen on the wards and tested on the USMLE Step 2CK
Clear guidelines on when to order a specific modality and how to read the results
"Classifieds" feature high-yield websites, top extracurricular opportunities, and scholarships
Tear-out cards with essential radiology concepts in pocket-ready format


A STUDENT-TO-STUDENT GUIDE


Discover med students' "secret weapon"
Impress on the wards and succeed in the clerkships
Save time with high-yield topics, important radiology images, and pocket-ready reminders
The first book to describe how to read radiographic films for the most commonly seen disorders
Apply the First Aid formula for clerkship success! click here to download

 

 

EBOOK The Dream Society: How the Coming Shift from Information to Imagination Will Transform Your Business

EBOOK The Dream Society: How the Coming Shift from Information to Imagination Will Transform Your Business

isbn	:	0071379681
Title	:	The Dream Society: How the Coming Shift from Information to Imagination Will Transform Your Business
Author	:	Rolf Jensen

 

"""The Dream Society" . . . provides dramatic insights into how marketing will operate in the 21st century."--Atlanta Business Chronicle"

A fascinating look into the future of business, as featured in "Fast Company"

The future is uncertain--the world is constantly changing. While anything can happen, some things are far more likely than others. Rolf Jensen, internationally renowned futurist, provides readers with a tangible look at what the future will be like over the next 25 years.

By identifying what lies ahead, Jensen gives people the knowledge they need to make informed decisions and strategically align themselves to capitalize on the unknown future, a future Jensen calls "the Dream Society." This dream society is characterized by the commercialization of emotions.

In this provocative exploration, Jensen says that it will no longer be enough to produce a useful product. He shows that, for a product to be successful, its primary purpose will be the ability to fulfill an emotional need.

Those who understand the workings of this dream society will be the ones who create the new products, new markets, and new businesses that dominate the world of tomorrow. click here to download

 

 

DOWNLOAD The Manager's Guide to Preventing a Hostile Work Environment : How to Avoid Legal Threats by Protecting Your Workplace from Harassment Based

DOWNLOAD The Manager's Guide to Preventing a Hostile Work Environment : How to Avoid Legal Threats by Protecting Your Workplace from Harassment Based on Sex, Race, Age...

isbn	:	0071379282
Title	:	The Manager's Guide to Preventing a Hostile Work Environment : How to Avoid Legal Threats by Protecting Your Workplace from Harassment Based on Sex, Race, Age...
Author	:	Wanda Dobrich

 

Lawsuites arising from discrimination and sexual harassment complaints are a drain on many organizations. This title gives suggestions for addressing workplace problems before they turn into complaints and provides guidelines for addressing a problem or complaint once it has surfaced. click here to download

 

 

BOOKs Lessons from the Living Cell: The Limits of Reductionism

BOOKs Lessons from the Living Cell: The Limits of Reductionism

isbn	:	0071378200
Title	:	Lessons from the Living Cell: The Limits of Reductionism
Author	:	Stephen Rothman

 

An elegant call to a new biology that goes beyond reductionismThe Human Genome Project is the culmination of a two-centuries-old scientific tradition that takes as its central tenet the principle of reductionism, or the belief that a system can be thoroughly understood when it is reduced to its most fundamental constituent parts. Experimental biologist Stephen Rothman explains that reductionism also has serious, even dangerous, limitations.

With the help of fascinating case studies, he takes a clear-eyed look at the social climate in which science is practiced and explores the collective psychology that he fears is leading scientists down a blind alley. Rothman explains why, despite all the hype surrounding the Genome Project, science is still no closer to building a bridge between molecules and reactions at the genetic level and large-scale biological processes. And, ultimately, he makes an eloquent and impassioned argument for a Darwinian-inspired approach to biological research that goes beyond reductionism to embrace living systems in their entirety. click here to download

 

 

PDF Service America in the New Economy

PDF Service America in the New Economy

isbn	:	0071377220
Title	:	Service America in the New Economy
Author	:	Karl Albrecht

 

The Long-Awaited Follow-Up to the Classic Customer Revolution Call-to-Arms

The first edition of Service America!,published in 1985,forced companies across the globe to rethink and reinvent their business strategies. Over a half-million copies and several translations later,it still stands as corporate America's single most important and influential customer relationship manifesto.

Service America in the New Economy revisits this classic guidebook,then updates it with new insights and methodologies for refining your organization's performance during the "moments of truth. " Unsparing and direct,it reestablishes Karl Albrecht and Ron Zemke as the standard-bearers for a human-values focus in the radically new global marketplace.

Praise for the Bestselling First Edition of Service America:

"Their message is an important one for all companies. "
J. W. Marriott,Jr.
President,Marriott Corporation

"An uncommonly sensible guide. "
Kirkus

"Highly recommended to people engaged in the growing service sector of the American economy. "
Library Journal

"A panoramic view of customer service in America. "
HRD Review Today's technological innovations introduced with the promise of streamlining and simplifying interactions between consumers and businesses instead threaten the very foundation of genuine service. Too many businesses are building an ever-widening digital moat of impersonal and impenetrable technology around themselves. At the same time,they have relegated proven principles of successful customer relations concepts like actual service,value creation,and simple human interaction to thedustbin,leavingcustomers increasingly frustrated and alarmingly disloyal.

The emperor has no clothes and it's high time someone in the crowd spoke up.

In Service America in the New Economy,service management icons Karl Albrecht and Ron Zemke do more than speak up. They reveal time-proven strategies for restoring customer value to the center stage of business. While retaining the core concepts from its paradigm-setting predecessor Service America!,their newest book offers new thinking and updated case examples,and adds an entirely new dimension of techniques for winning and keeping customers in the new,technologically-based global economy.

In keeping with the insights of Service America!,this updated and expanded treatment delivers digital-age strategies and solutions for controlling the Moment of Truth that all-important episode in which the customer comes into contact with the organization and gets an impression of its service. Leaving behind clichés and platitudes,Albrecht and Zemke tackle complex concepts and issues including:

The 10 Eternal Truths of Service Durable service management lessons that will outlive momentary but ultimately ineffectual fads,movements,and manias Customer-Friendly Systems Ways to design facilities,policies,procedures,and communication processes for the convenience of the customer not the organization Combining Tech with Touch Strategies for having real service people act in a human capacity to supply value in an otherwise technological interaction

A generation ago,customer service was treated more as a discretionary chore than a competitive requirement. Service America! exploded onto America's corporate scene and changed the rules forever. Now let Service America in the New Economy renew,revalidate,and extend the principles set forth in Service America!,and attune your organization for the true service revolution which is right around the corner.

click here to download

 

 

BOOKs 5 Steps to a 5 on the Advanced Placement Examinations: English Language

BOOKs 5 Steps to a 5 on the Advanced Placement Examinations: English Language

isbn	:	0071377204
Title	:	5 Steps to a 5 on the Advanced Placement Examinations: English Language
Author	:	Barbara L. Murphy

 

ENGLISH LANGUAGE
ENGLISH LITERATUREGrace Freedson, Series Editor

An exciting new series of study guides that lets each student design a course of study pitched to his or her individual needs and learning style

Each year, more than one million U.S. high school students take one or more advanced placement (AP) exams, and, according to official projections, that number will continue to rise in the years ahead. That is because AP exams confer important benefits on those who do well on them. High AP scores are indispensable to gaining admission to most elite colleges. They provide students with a competitive edge when competing for grants and scholarships. And they allow students to bypass required university survey courses, saving on skyrocketing tuition fees.

Designed to coincide perfectly with the most current
AP exams, Five Steps to a 5 on the Advanced Placement Examinations guides contain several advanced features that set them above all competitors. Each guide is structured around an ingenious Five-Step Plan. The first step is to develop a study plan, the second builds knowledge, the third and fourth hone test-taking skills and strategies, and the fifth fosters the confidence students need to ace the tests. This flexible study tool is also tailored to three types of students. For the more structured student there is a "Month-by-Month" approach that follows the school year and a "Calendar Countdown" approach that begins with the new year. For students who leave studying to the last minute "Basic Training" covers the basics in just four weeks.

Other outstanding features include: Sample tests that closely simulate real exams Review material based on the contents ofthe most recent tests Icons highlighting important facts, vocabulary, and frequently-asked questions Boxed quotes offering advice from students who have aced the exams and from AP teachers and college professors Websites and links to valuable online test resources, along with author e-mail addresses for students with follow-up questions Authors who are either AP course instructors or exam developers click here to download

 

 

DOWNLOAD 5 Steps to a 5 on the Advanced Placement Examinations: Calculus (5 Steps to a 5 on the Advanced Placement Examinations Series)

DOWNLOAD 5 Steps to a 5 on the Advanced Placement Examinations: Calculus (5 Steps to a 5 on the Advanced Placement Examinations Series)

isbn	:	007137714X
Title	:	5 Steps to a 5 on the Advanced Placement Examinations: Calculus (5 Steps to a 5 on the Advanced Placement Examinations Series)
Author	:	William Ma

 

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EBOOK Digital Deflation : The Productivity Revolution and How It Will Ignite the Economy

EBOOK Digital Deflation : The Productivity Revolution and How It Will Ignite the Economy

isbn	:	0071376178
Title	:	Digital Deflation : The Productivity Revolution and How It Will Ignite the Economy
Author	:	Graham Tanaka

 

Robert Shiller's Irrational Exuberance contends that the stock market is a massive bubble. In Digital Deflation, Graham Tanaka takes Shiller to task, flatly contradicting everything Shiller says. The author backs up his contention with hard evidence based on the numbers, using numerous charts and graphs to illuminate key points. click here to download

 

 

BOOKs All About Stock Market Strategies : The Easy Way To Get Started

BOOKs All About Stock Market Strategies : The Easy Way To Get Started

isbn	:	0071374302
Title	:	All About Stock Market Strategies : The Easy Way To Get Started
Author	:	David Brown

 

ALL ABOUT . . . SERIES

All About
STOCK MARKET STRATEGIES

Nerve-rattling markets have convinced investors of one thing­­buy and hold is no longer the only viable strategy. All About Stock Market Strategies provides an in-depth examination of today's most popular and successful investing strategies. From the basics of each strategy to choosing the correct strategy for a particular market, it is an authoritative look into this essential topic, written for investors of every size and objective.

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READING Home Buyer's Checklist: Everything You Need to Know--but Forget to Ask--Before You Buy a Home

READING Home Buyer's Checklist: Everything You Need to Know--but Forget to Ask--Before You Buy a Home

isbn	:	0071373802
Title	:	Home Buyer's Checklist: Everything You Need to Know--but Forget to Ask--Before You Buy a Home
Author	:	Robert Irwin

 

Everyone who has bought a home knows that an official inspection is no guarantee against unpleasant surprises, and that, ultimately, the burden to ask the important questions about the physical aspects of a home is on the home buyer. But buying a home is one of life's most stressful, emotionally fraught activities, and it's easy to see why many home buyers fail to anticipate the kinds of exasperating and expensive problems that can crop up after closing.

Written by bestselling real estate author (more than 1 million books sold) Robert Irwin, "Home Buyer's Checklist" levels the playing field by equipping home buyers with a comprehensive list of questions pertaining to all the physical aspects of a house that may not be covered in an official inspection. From basement to attic, pantry to lawn, Bob walks readers through every room, nook, cranny, closet and keep, asking important questions about windows, screens, doors and door frames, fireplaces, light fixtures, moldings, and much, much more. And, drawing upon his many years of experience in the business, he provides pointers on how to deal with each problem, including information on how much it will cost to fix, how to estimate its short- and long-term consequences, how it should impact on the negotiating process, and more. click here to download

 

 

READING Get Better Or Get Beaten

READING Get Better Or Get Beaten

isbn	:	0071373462
Title	:	Get Better Or Get Beaten
Author	:	Robert Slater

 

Get Better or Get Beaten, 2nd edition, is a thorough revision of one of the best selling Jack Welch books ever published. First published in hardcover in 1994, that book sold close to 100,000 copies through all channels. Unlike other books on Welch, this is a short, fast-paced book that reads like a manager's little instruction book. This book, which Welch has told us he refers to when he has to give a speech, includes the principles and techniques that helped make GE one of the world's most competitive companies. click here to download

 

 

DOWNLOAD Burton's Legal Thesaurus, 3rd Edition

DOWNLOAD Burton's Legal Thesaurus, 3rd Edition

isbn	:	0071373098
Title	:	Burton's Legal Thesaurus, 3rd Edition
Author	:	William C. Burton

 

Since 1979, Burton's Legal Thesaurus has been the number-one resource for attorneys, writers, and scholars in need of synonyms unique to the legal profession. This updated and expanded Third Edition adds more than 1,000 new terms, many of them relating to electronic commerce, intellectual property, and other new developments in law. It also features a new, more user-friendly format with thorough cross-referencing. click here to download

 

 

DOWNLOAD Secrets of RF Circuit Design

DOWNLOAD Secrets of RF Circuit Design

isbn	:	0071370676
Title	:	Secrets of RF Circuit Design
Author	:	Joseph J. Carr

 

The field of RF troubleshooting and design - once the lone domain of Ham radio enthusiasts - has been riding the boom of wireless communications for the last 10 years and shows every appearance of continuing to do so. click here to download